A case study

Duty Recovery

How We Turn Headaches Into Head-Starts

Overview

In 2024 we were conducted an investigation on behalf of a client of ours at the time. The client initially
approached us about automating their customs declarations through white-labeling our services.
Throughout our discovery calls the client referenced ‘previous mistakes’, we soon found that
duty may have been incorrectly overpaid or underpaid on shipments dating back to January 2021.

The Process

Our 4 step Approach is carried out by our team of subject matter experts and executed to the highest standards.

First we offer an initial consultation and potential call to ensure we meet the wants and needs of our customers and more. Here we work collaboratively to understand current work-flow patterns and agree on initial solution concepts.
We will follow up from this with an initial analytical findings call. At this stage we will present data back to our customer so they can see it in a clear and concise format, highlighting key areas of alert.
Our next steps involve the CustomsPlus team undertaking full checking, down to each entry number, reviewing documentation to ensure our initial findings are reflective for a customers duty reclaim to customs authorities.
We are here every step of the way, so our customers can be put at ease that they we will be available for any on-hand support or assistance in their duty recovery projects.

Goal

Identify incorrectly paid duty
at entry number level.
Ensuring our customer
remains compliant with
customs authorities long after
our contract has ended.

Solution

Using analytic data to identify
shortfalls in data or errors
through duty payments. With
long-term resolutions. We
produce work-flows and
training to prevent mistakes
from repeating.

Impact

The customer is able to
recover overpaid duty
amounts aiding their business
in regaining lost profit. While
becoming a highly compliant
business removing custom
based headaches from past,
present and future.

The Results

At CustomsPlus we believe the results speak for themselves. One of our customers successfully recovered significant revenue after discovering three years of incorrect overpayments on customs duties. But we didn’t stop there. With our dedicated Subject Matter Experts (SME) providing hands-on support every step of the way, we not only helped recover lost revenue but also delivered a comprehensive plan of action to prevent such errors in the future. This plan included tailored recommendations, team training, and compliance enhancements across the organization, ensuring our customer stayed ahead of regulatory requirements and avoided similar mistakes going forward. Could your business have unclaimed revenue waiting to be discovered? Let us help you find out.

‍Try Before You Buy with MyCustomsInfo As part of our commitment to providing value, we offer a Try-Before-You-Buy (TBYB) service through our cutting-edge customs compliance platform, MyCustomsInfo. This innovative tool allows you to upload sample data and instantly receive actionable insights into potential areas of review. From duty recovery opportunities to compliance gaps, MyCustomsInfo empowers your business with the information you need to make informed decisions. If you’re ready to uncover hidden revenue and safeguard your business from future overpayments.

‍Contact us today to get started!

get in touch

CustomsPlus™ Contact Details

Contact

+44(0)151 528 9344

sales@customsplus.co.uk

Hours

We are a multinational company with offices around the World.

UK lines are monitored 0700 - 1800 GMT

Location

Cholmondeley House, Dee Hills Park, Chester, CH3 5AR